RIVERMAIL
RiverMail is the official electronic communication system between students and the College. Important updates related to your student record will be sent to this account.
Students should activate their RiverMail account as soon as it is assigned and check it regularly.
RiverMail was previously known as MyPioneer email, but it continues to serve the same purpose as the College’s primary student email system.
Why RiverMail Is Important
RiverMail is the College’s official method of communication with students. As a result, important updates related to your student record will be sent to this account.
These messages may include:
- Admission status updates
- Financial aid notifications
- Scholarship information
- Registration reminders
- Academic updates
- Important announcements
Because the College communicates important information through RiverMail, students are responsible for checking their account frequently.
How to Access RiverMail
Students can access RiverMail by logging into the River Portal.
The River Portal provides a secure location where students can access several college systems. In addition, it allows students to manage their academic tools from one dashboard.
For additional information on your River Portal, watch this short video.
Resetting Your River Portal Password
If you cannot sign in, you can reset your password using the self-service password reset tool.
To reset your password:
- Go to the River Portal sign-in page.
- Click “Need help signing in?”
- Select “Forgot password?”
- Follow the prompts to reset your password.
For step-by-step instructions, watch the River Portal password reset video.
However, if you are unable to reset your password after following these steps, you can contact the College for assistance.
Email info@irsc.edu from your personal email address and include:
- A brief description of the issue
- Your full name
- Student ID number
- RiverMail email address
- Date of birth
This information helps the support team verify your identity and assist you more quickly.
RiverMail FAQ
Refer to these frequently asked questions and answers about RiverMail.
What is Office 365?
Office 365 is Microsoft’s Online Productivity Suite.
RiverMail is part of Microsoft Online Productivity Suite.
As part of this productivity suite students will have access to Microsoft Word, Excel, PowerPoint and OneDrive.
*RiverMail is a free email account provided by Microsoft.
When will my email address be available to activate?
The process to create an email address can take up to 48 hours once you become a student.
How do I access my email?
RiverMail is accessible through your River Portal. First time users should watch this short video.
Who is eligible for a RiverMail email address?
Each student who applies to Indian River State College—credit, non-credit, and adult education students—will be assigned an email address.
Can I change my RiverMail student email address?
Your assigned email address cannot be changed unless you have legally changed your name. To change your name in the system and also your email address, contact Indian River State College Enrollment and Student Services or Admissions at any Indian River State College campus. A new RiverMail account will be created. You will have 30 days to save any emails on the old account before the old account is deleted.
Can I forward my RiverMail email to my personal email address?
No. Due to security concerns and the need to protect sensitive information, we prohibit the automatic forwarding of emails from your Indian River State College account to external email addresses. Automatic forwarding of emails can lead to unintentional disclosure of data and poses a significant risk to the college’s ability to ensure the integrity and confidentiality of our communication systems.
- Effective March 18, 2024, all methods to set up automatic forwarding to an EXTERNAL domain will be blocked.
- Students may still forward emails manually to internal and external recipients by using the “Forward” option in the Outlook mail client.
Using RiverMail is the best way to assure that email from Indian River State College will be delivered to your inbox.
What happens if I already have automatic forwarding setup?
A non-delivery report (NDR) error message will arrive in your inbox every time the automatic forwarding rule is processed. Additionally, the delivery of the message will fail.
How do I change my River Portal password?
RiverMail is accessed via River Portal. Once you have signed into your River Portal, RiverMail can be accessed by clicking on the Office365/RiverMail icon. No additional password is neccessary. For password assistance for your River Portal, watch this short video.
Will this account be mandatory for emailing homework?
This will depend on your instructor. Contact your instructor for more information. Students using Canvas will still need to use Canvas as their communication system.
Will other students have access to my RiverMail email address?
Indian River State College makes every effort to protect the privacy of its students. There is a global address book or directory where a student can look up another student’s email address. Students can opt out of the Global Address List by sending an email to info@irsc.edu requesting removal.
Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All the web-based services included with your Microsoft Online Productivity Suite can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox, Safari and other browsers.
What will the College use my email address for?
The College uses RiverMail as an official means of electronic communication with students. The College will send important information, notices and student updates to your email account. Also, your professor may use it for course communication.
