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RiverSupport For Faculty FAQ's

Why Should I Use the ReachOut Program?


As a faculty member, you are the most influential person students come in contact with. Therefore, you are the best person to recognize when and if your students are experiencing academic or personal difficulties. Your awareness of and timely response to potential student academic problems is the foundation of our RiverSupport System.

Reasons students At-Risk of Failure

  • Poor attendance or tardiness
  • Missed tests/quizzes
  • Exhibits a low level of engagement
  • Failure to obtain required textbook and/or course materials
  • Submits substandard work
  • Exhibits a low level of reading comprehension
  • Experiencing academic or personal difficulties that are interfering with classroom success
  • Exhibiting inappropriate behavior that warrants concern
  • Is not performing well on tests/quizzes

When should I submit a ReachOut?

A ReachOut to an Advisor means that this student is having issues that need other resources and support over and above your own interventions and efforts. We encourage you to submit ReachOuts as early as the first few weeks of classes if you feel a student needs intervention beyond what you as an instructor can offer.  

ReachOuts and RiverSupport do not replace your own classroom management or student engagement techniques. RiverSupport is simply another layer of protection for the student to get needed support when they are at risk of failing.

The first six weeks of the semester are critical to being proactive and getting your students on track. However, we encourage you to submit early and often, throughout the semester. ReachOuts will be functional throughout the entire semester. Many times, a student stops attending or struggles later in the semester.

How much information should I include in the ReachOut?

Advisors are contacting students based on the information that you provide in the ReachOut, especially in the comments section. Students will not see any of this information so please feel free to give the Advisor as much information as possible. It is also good to offer your own suggestions as to what the student should do to improve. Advisors have been told to contact you, the Instructor, for clarification if needed so please be as detailed as possible.

What will happen after I have submitted a ReachOut?

When you submit a ReachOut, the student will receive an email to their RiverMail from their Advisor. The general purpose of the email is to reach out to the student and inform them that we are concerned about their progress in your course. The email communication will list general referrals to your contact information, the ASC Lab and Smarthinking Online Tutoring. We encourage you to provide as much information as possible in the comments area. This information WILL NOT BE provided directly to the student, however will greatly assist the Advisor when contact with the student is made to discuss the specific challenges.

In addition to the student receiving an email communication, you will receive a confirmation email. An email detailing all this information is also sent to the student’s assigned Advisor.

Should I let my students know that they may receive a ReachOut?

We recommend that you announce at the beginning of the semester that you are participating in RiverSupport and the ReachOut Program and that students may receive a ReachOut, via email. In addition, the student will be contacted by their Advisor to help resolve the challenge. We also recommend that you include in your syllabus and on your Blackboard shell information about ReachOuts. A suggested syllabus statement is provided above in the Effective Practices for ReachOuts section.

Will I receive feedback on the result of the ReachOut?

Yes, you will receive feedback each time the Advisor responds to the ReachOut in RiverSupport. Please feel free to contact the Advisor via Outlook mail should you need any further updates or other information.

Can I send a ReachOut if I need to simply communicate with the Advisor, not necessarily needing them to contact the student, such as with a class reinstatement?

Sending a ReachOut to an Advisor means you need their assistance and want them to make contact with the student to get direct help for the student challenge. Other types of communications with Advisors should be from official IRSC correspondence, such as emails, for imaging and storage purposes.

Do ReachOuts go on a student’s academic transcript?

No, they do not.

Is the ReachOut Program replacing mid-term grades?

No, a ReachOut is not a grade or a grade replacement. It is a tool to help the student get the needed support and resources to be successful in passing the course as well as in their academic tenure at IRSC.

Should I send a ReachOut if I feel a student has cheated or violated classroom policy?

No, instructors should continue to follow current procedures for issues such as those.  The Department Chairs and/or Provosts can determine what may be needed as a follow up to that type of situtation.

Should I send a ReachOut if a student never attended class?

No, instructors should submit the Not Attended Roster as required when the availability window to make this submission becomes available (the day after the drop deadline for the particular class).

Should I send a ReachOut if I feel a student is in an abusive situation?

This would greatly depend on the situation. There are many laws that govern abusive situations. First and foremost, IRSC is in complete compliance with the Protection of Vulnerable Persons law which states that if you know or have a reasonable belief to suspect that a child (a person under the age of 18 years);

  1. is abused by an adult or
  2. is the victim of childhood sexual abuse or
  3. is the victim of a juvenile sexual offender

You must immediately notify the Department of Children and Families (DCF) Abuse Hotline. Notification must be made by Calling, Faxing or E-Mailing the Florida DCF Abuse Hotline at:
1-800-962-2873, or
Florida DCF Abuse Reporting Website; http://

A violation of the law is a 3rd Degree Felony! If you have questions or need guidance on the notification process please contact:
Melissa Whigham,
Human Resources
(772) 462-7282

Alan Montgomery,
Safety/Security Department
(772) 462-7860

There may be other abuse situations where you might feel the student could use some other support or assistance from their Advisor. This situation could warrant a ReachOut as well as a personal conversation with the assigned Advisor to get the student the proper assistance.


riversupport resources online guide

RiverSupport's Online
Resource Guide

Issues outside of the classroom can often cause students’ work inside the classroom to suffer. At IRSC we are dedicated to helping you be successful. Utilizing RiverSupport’s Online Resource Guide you can browse a collection of Resources, both throughout our campuses and in the community.

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